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Yticket

Yticket is a help desk software, an application for support to its customers, integrated into Magento. With Yticket you can improve your support service and will increase the level of satisfaction of your customers.

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€179.00

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€179.00

Description

Yticket is a help desk software, an application for support to its customers, integrated into Magento. With Yticket you can improve your support service and will increase the level of satisfaction of your customers.

Acquiring a new customer is an important milestone for a company, but it is equally the quality of support provided to the customer, because it determines the evolution of the relationship you have with him.

yTicket raises the level of support service, because it allows you to provide quick and detailed answers to each problem and to keep customers regularly updated on the activity that is taking place.

yTicket is the best solution for the e-commerce, because the customer require assistence every day. Yticket is the perfect solution for those who want to offer their customers a high quality support, automating and historicizing all communication.

To every support request Yticket assign, automatically, a unique identification number. Because not all requests are of equal importance, Yticket allows you to assign a priority to each as a function of 'urgency.
Yticket also manages multiple departments

Try the DEMO here

 

Backend user:
User: mkdemo
Pw: demo1234
mail: demo@magenkit.com


Frontend user:
User: demo@magenkit.com
Pw: demo1234



Version: 1.0.0
Stability: Stabile
Supporta Magento 1.7, 1.8, 1.9
Facile da usare
Facile da installare
Supporto h24 7/7 tramite Ticketing System

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Additional Information

Changelog

Yticket  - change logs
-------------------------------------------
v1.0.0 (Oct 1, 2015)
* First release

Setup

INSTALL.txt Install
------------------------------

1. Unzip the package on your computer
2. Log in to the magento website via ftp on which the module is installed
3. Upload the folder "app" in the root of your magento site.
   If you use a different from default theme - be sure to rename app/design/frontend/default/default folders to your store's values.
   Using your FTP client upload content directory to your store root.
4. Go to the admin panel
5. Go to Configuration -> Advanced and check that the module is installed and running. If necessary, activate the module.
6. Go to Configuration -> Magenkit -> Yticket to set custom settings.


RESOLUTION OF POSSIBLE PROBLEMS
1 The module is installed and activated from the panel of Magento but you do not see the link in the tab order?
With some templates may be necessary to copy the template files and the layout in the same directory as the template; to do this proceed as follows:
a) Turn off the module from the section System -> Configuration -> Advanced admin panel
b) Copy the contents of the directory via ftp Yticket/app/design/frontend/default/default/package in the directory of the template in use
c) Enable the module from System -> Configuration -> Advanced admin panel
d) Empty the cache